Within this dynamic position, you are the point of contact for the GoBright & TiC Narrow Casting distributors, resellers and users via telephone, email and other means of communication.
Alongside the provision of product support and guidance, you work with the distributors and resellers to advance their knowledge and enable them to continue ongoing product support independently. You also gather knowledge so that all teams (support, software development, sales) can use this to contribute to product improvement.
You are also able to target priorities and ensure ongoing process improvement via the available systems, such as ZenDesk.
A team player with a result-oriented approach. You can mobilize a team and generate commitment to the interests of all parties. To safeguard these processes, you employ mechanisms such as ticket systems to collectively form a scalable support department.
What we ask
- A higher professional education degree (ICT, Business Administration or other relevant program)
- You are passionate about and have an affinity with ICT products and services
- Knowledge of IT management or (web) design/HTML is preferred, but not required
- Excellent command of the Dutch and English language; German language skills are a plus
- You are immune to stress and are an excellent multitasker
- You can guide a team, work independently and set priorities
- And you know exactly what you need to do to provide our clients with the ultimate service experience.
What we offer
- An independent position with a high level of responsibility and attention to personal development
- A team of enthusiastic, driven colleagues in an informal and supportive setting
- Application of your knowledge within an international context
- Dynamic position with a growing company equipped with the most modern technologies
- Internal and external training programs
We are GoBright & TiC Narrow Casting
At GoBright & TiC Narrow Casting, we develop products to advance the communication and efficiency of organizations using a range of digital tools. We are currently active in the Benelux region, the United Kingdom, Germany and Denmark
GoBright is a smart-office platform that drastically optimizes conferences, flexible working and visitor reception. Employees are supported in their daily activities with the use of IoT sensors, displays, apps and other digital resources.
TiC Narrow Casting is the leading medium for the communication of audiovisual messages to a specific target audience with an appealing and interactive approach. Connected screens, installed at various locations, can be controlled and influenced centrally to achieve a maximum visual effect and impact.