Adding a service

Services can be added to new or existing bookings, or as a separate request when they are not needed for a specific room. Requests can be added in either the portal or using Outlook.

Add a service using the Portal

There are two ways to add a service, by modifying a booking or by adding a new service without a booking.

Services with booking

When creating or modifying a booking the Add service button is available at the bottom of the screen. Click the green Add button to add a new service.

Services without a booking

Go to Bookings > My Bookings, click the Rooms tab and click the green arrow. Then click Book service(s).

Configure the service

Fill in the information to request a new service. When requesting a service without a booking a destination field will need to be entered manually.

General

Choose the group and item from the list of services. Enter the correct amount and choose one of the available cost centers (if applicable).
New service catalog groups, items and cost centers can be added by the administrator.

Delivery

When making a service request it’s possible to set the delivery time at a certain moment. This can be at the start of the booking or a specific time. The delivery location is either the room that is currently being booked or a custom location. A remark can be entered for specific instructions or comments during the request.

When a confirmation is required the following box will need to be ticked before the request can be made > I am allowed to order services on the chosen cost centers.

Press Save to complete the booking and send the request to the service provider.

Add a service using Outlook

In outlook services work similar to the portal, however you’ll only be able to use it when a new room booking is created. Select a room and press the services button. To add a service press the add button. Note that the room needs to have services enabled before they can be requested.

Fill in all the details to add a new item to the booking. These details are similar to those displayed within the portal.

When a confirmation is required the following box will need to be ticked before the request can be made > I am allowed to order services on the chosen cost centers.

Press Confirm to add the service request to the booking. After the booking has been made the request to the service provider will be send.