Brother printer doesn't print a badge anymore with GoBright Visit

If you are experiencing problems with printing badges for your visitor please continue reading.

Symptoms

• Error Brother printer not found
• Error printing badge failed
• Printing worked before but not anymore

Solution

Check the connection of your printer with your Visitor Kiosk Display. You need to enter the settings by closing the Kiosk Mode. Click here for more information about how to exit the Kiosk Mode.

In the setting you will find the printer settings as one of the options at the bottom. Check the connection with your printer there.

More information

The badge printer needs to be connected with Bluetooth to your Visitor Kiosk Display. If the badge printer has no bluetooth connection or has an unstable bluetooth connection, it cannot receive the order to print the badge.