Unable to remove bookings for a user who has left the company
An employee has left the company, but there are still existing room bookings in the GoBright environment created by this user. When an administrator tries to delete these bookings in GoBright, an error message appears and the booking cannot be removed.
In many cases, room bookings are created through a connected calendar (for example, the room’s Outlook or Google calendar). If the original user account is no longer active, GoBright may not be able to modify or remove the meeting from the system, which can result in an error message when an administrator attempts to delete the booking.
Before removing a user from the company directory, it is recommended to check whether the user still has active room bookings and remove them in advance to avoid this situation.
If the meeting cannot be deleted in GoBright, the booking must be removed directly from the room’s calendar.
Steps to resolve the issue
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Open the calendar that is assigned to the meeting room (for example in Outlook or Google Calendar).
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Locate the meeting that was booked by the former employee.
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Delete the meeting from the room’s calendar.
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Once the meeting is removed from the calendar, the booking will automatically disappear from GoBright after synchronization.
