Difference between pre-registered and added visitors

Let’s explain the difference between pre-registered visitors and added visitors within the system.

Pre-registered visitors are guests who are invited to visit your office at a scheduled time in the future. These visitors can be created during the process of booking a meeting room by using the pre-registration option, or they can be added separately without linking them to a specific room booking.

Add pre-registration can be done using the designated ‘Add visitor’ button in ‘All visitors’ tab:

Add visitor – This option is intended for situations where the visitor has already arrived at your building but has not checked in using the Visitor kiosk display. This may happen due to technical issues, such as a lack of internet connection, or in cases where the visitor is not comfortable using the kiosk, for example elderly visitors. In such situations, the receptionist can manually enter the visitor’s details using the ‘Add visitor’ option and complete the check-in process on their behalf.

For more information check the article How to add a visitor or pre-register a visitor.