Your Role
As a Customer Success Manager, you will be a strategic sparring partner to our customers — their go-to contact and account owner within GoBright. You will explore and resolve strategic challenges, help customers maximise the value of the GoBright platform through continuous optimisation, and build lasting relationships centred around value creation, adoption, expansion and future growth.
You will:
- Guide a substantial part of our customer portfolio through a structured engagement cadence covering intake, optimisation, alignment, delivery and evaluation
- Manage key-account implementations, taking ownership of project delivery while safeguarding progress and quality
- Monitor customer satisfaction through CSAT and NPS, and actively contribute to retention and churn reduction across the customer portfolio
- Ensure customers can continue to use our solutions as effectively as possible
- Collaborate closely with Product Management, Channel Development, Business Development and Support to translate customer feedback into tangible product improvements and platform optimisation
- Work closely with channel partners to support customers and help them move forward
- Identify upsell and cross-sell opportunities based on data and commercial potential
English will often be your working language — our customers are based all over the world.
Who you are
You bring:
- 2–5 years of experience in Customer Success Management or Account Management.
- Experience with, or a strong interest in, software (SaaS) and digital workplace concepts
- Bachelor‑level working and thinking skills.
- Excellent command of both Dutch and English, other languages like French are a bonus.
- A driver’s licence and preferably live within 40 km of Alblasserdam.
What we offer
- An inspiring and dynamic working environment in a modern, recently renovated office
- 50% hybrid working arrangement
- Contact with customers around the world
- Plenty of opportunities for professional development and career progression
- Travel expense reimbursement
- Enjoyable team activities, social drinks and shared lunches
At GoBright, you get the freedom to make real impact — on our customers, our product and our growth. Does this sound like your next step? We’d love to meet you.
About GoBright
GoBright develops smart software and hardware solutions for modern workplaces, including desk and room booking, visitor management, digital signage and occupancy sensing. Everything we do is driven by one goal: to give employees a seamless, efficient and inspiring working day.
We are growing rapidly across international markets and are looking for someone who is excited to grow and build with us.
Want to work at GoBright?
