Issue Handling

The Issue Handling area of the GoBright portal is where reported issues are tracked and acted upon. It is only accessible to those who have been granted access by the system administrator in the user role.

Issue Handling

Issue Handling is accessed through the Bookings tab.

Reported issues can then be searched by location, date range or type – amenity or environment. Check the example below:

The tick and cross highlighted allows the issue handler to either accept the issue or decline the issue. If the issue is accepted, then it will be moved in the Open issues tab.

When the issue will be resolved, the issue handler can select the highlighted clipboard to close the issue.

The reported issue will be moved directly to the ‘Closed issues’ section of issue handling.

The time period for deleting issue data is set in the ‘Issue handlers’ menu under Settings > General > Issue handlers.