Your Role
As a Customer Success Manager, you become the strategic partner for our customers. You help them get the most out of the GoBright platform and build long‑term relationships focused on value, adoption, expansion and growth. The job requires someone who is available 0.8–1.0 FTE (32–40 hours). Location: Alblasserdam
You will:
- Guide a substantial part of our customer base through a structured engagement cadence (onboarding, quarterly reviews, evaluations).
- Identify upsell and cross‑sell opportunities based on data insights and customer goals.
- Ensure customers can fully and continuously leverage our solutions.
- Work closely with Product Management, Sales and Support to i.e. translate customer feedback into improvements.
- Manage implementations (project management) and safeguard progress and quality.
- Monitor customer satisfaction (CSAT) and actively contribute to retention across the full customer portfolio (CRR).
English will often be your working language — our customers are located all over the world.
Who you are
You are energetic, customer‑focused and solution‑oriented. You understand customer needs, take ownership, switch easily between topics and feel at home in a dynamic SaaS environment.
You bring:
- 2–5 years of experience in Customer Success Management or Account Management.
- Affinity with software (SaaS) and digital workplace concepts.
- Bachelor‑level working and thinking skills.
- Excellent command of both Dutch and English, other languages like French are a bonus.
- A driver’s licence and preferably live within 40 km of Alblasserdam.
- The job requires someone who is available 0.8–1.0 FTE (32–40 hours).
What we offer
- An inspiring work environment in a modern office
- A salary between €3,000 – €4,000
- 50% hybrid working
- International customer interactions
- Plenty of development and growth opportunities
- Travel expense reimbursement
- Fun team activities, drinks and shared lunches
At GoBright, you get the freedom to make real impact — on our customers, our product and our growth. Does this sound like your next step? We’d love to meet you.
About GoBright
We assist companies in gaining insights into and optimising the use of their office environment. By making rooms and workspaces bookable, we foster collaboration amongst employees, create an enjoyable workplace, and help reduce costs over time.
We are expanding rapidly internationally and are active in the Benelux, the United Kingdom, United States, France, Germany, Denmark, and beyond. Amongst our customers are Nederlandse Spoorwegen, ANWB, PostNL, and Strukton Worksphere. Internationally, we have customers such as DSV, Thirteen Group, RZV, Cosnova, Beiersdorf, Admiral Group, Subaru and CHG-MERIDIAN.
GoBright is a smart-office and signage platform with which meetings, flexible working, and receiving visitors are extensively optimised. Through IoT sensors, displays, apps, and other digital solutions, employees are supported in their daily work within modern office environments.
