Issue Reporting configuration
Issue reporting is used to provide users a way of providing feedback on specific parts of office technology if a fault is discovered. This feedback may be sent directly to an IT team or a Facilities department.
In Issue reporting you can setup the issue handler and items that are categorized within different groups.
Issue Reporting configuration
To configure the issue handling feature in your environment, refer to the following articles:
- Configure Environments
- Configure Amenities
- Issue Handlers
- Issue Routing and Permissions
- Issue Handling
Issue Reporting usage
Firstly, to activate the issue reporting on a desk, room or parking space, the issue reporting should be enabled by selecting the tick box in the profile of the desks, rooms or the parking spaces.
When selecting a resource, in this case it is a desk, the standard pop-up booking window will appear as the image below:
Since issue reporting is enabled for this desk, a flag icon appears in the booking window.
Clicking the flag icon opens the ‘Report Issue‘ window. Here, the users can choose whether they want to report a problem with a specific amenity or an environmental item.
For more information on how users can report an issue, refer to the article Issue reporting.
Once the ‘Report Issue’ button is clicked, the issue is automatically forwarded to the assigned issue handler. They can access and manage reported issues via the Issue Handling section under the Bookings tab.