Visit Types Configurations

If you use multiple languages in your visitor registration configuration, you might need to translate some terms. Most of the translation is already done, but the texts you specify yourself (like the name, custom titles, etc.) need to be translated manually.

Use the ‘Translate’ button at the top, and a popup will show you which translations are needed.

You can assign a name to each visitor type, which will be displayed on the Visitor Display. When signing in at the visitor kiosk, visitors will be prompted to select their visitor type.

Visitor types can also be enabled or disabled at any time. Disabling a visitor type will temporarily hide it from the Visitor Display without deleting it.

This checkbox determines whether the visitor type can be used for pre registration by the host when scheduling an appointment. If enabled, the host can invite attendees and automatically send them an email containing a QR code, which can be used for check-in at the digital reception.

If you enable pre registration, you’ll have the option to also enable email notifications for this visitor type. When you check the Mail Enabled box, you can select an email template to be used. This email template will be sent to the pre registered visitors.

Note: If no templates are available for selection, please verify that at least one email template has been configured in the left-hand navigation panel.

When email is enabled, the selected template will be sent to each visitor who is invited as a pre registered attendee. These emails are sent at a scheduled time before the visit and can be customized to your needs.

You can specify when the email should be sent by entering a value in one or more of the following fields: days, hours, or minutes before the scheduled visit date.

The email will always be sent exactly at the configured time before the visit. If a pre registration is made for a visit occurring on the same day, the email will be sent immediately after the registration is completed.

Another option allows you to send a summary email to one or more addresses specified in the next field. When this option is enabled, an email will be sent containing a summary of all pre registered visitors, giving, for example, the receptionist an overview of who is expected to visit the office.

Here, you can define which fields visitors are required to fill in when creating the Pre registration or on the Visitor Kiosk. To add more fields, you can configure them in the General Configuration.

• Use ‘enabled’ to use the field for this visitor type.
• Use ‘show’ to show this field in the from for this visitor type.
• Use ‘required’ if you want this value to be mandatory.

There are two types of fields: Kiosk and Pre registration.

If pre registration is enabled, you can configure which fields should be completed when creating a pre registration and which fields are displayed on the Visitor Kiosk. The fields displayed on the Visitor Kiosk determine which information visitors are required to provide when checking in as this visitor type.

Any information provided during pre registration will be displayed on the Visitor Kiosk when the visitor signs in and will not need to be entered again. The visitor only needs to fill in any additional fields that were not completed during pre registration.

In the example below, the email address is a mandatory field, regardless of whether this visitor type is used for pre registration or selected by a visitor who arrives at your building without a pre registration email and signs in at the Visitor Kiosk.

Phone number: Can be entered when creating the pre-registration or when the visitor signs in at the kiosk. This is an optional field.

Company name: Is not displayed in the pre registration form but is requested when the visitor signs in at the kiosk. This is a mandatory field.

License plate: Is requested only when the visitor signs in at the kiosk.

Note: If a visitor arrives at your building without a pre registration, they will be required to provide all information marked as mandatory in the Kiosk column.

Enable host selection

When enabled, visitors will be able to select a host (a GoBright user) during the registration process. Once a host is selected, they will receive a notification that their visitor has arrived.

Notifications can be sent via push notification through the GoBright app, SMS, or email.
Details on configuring host notifications will be covered later.

Allow visitor to skip this step

When enabled, visitors can skip the host selection step on the Visitor Kiosk.

Search host of booking by email address of visitor

This functionality will get the host by checking the pre-registration that is linked to the email address of your visitor.

Filter host by assigned roles

When enabled, you will get an extra field with a drop-down box. In this drop-down box you can select one or multiple roles you want to assign to this Visitor Type. Which means that only the GoBright Users assigned to these role(s) can be found as host at the Visitor Kiosk.

Notify host by push notification

To be able to get a push notification on your mobile phone you will need to be logged in to the GoBright mobile app. You can find the GoBright mobile app in the designated stores of your smartphone.

And you will need to enable the GoBright platform to send the push notification to end users. You can find this option under Settings > General > Send notifications to end user application. You will need to enable this check-box.

Notify host by sms

To be able to send SMS from the GoBright platform your GoBright Users need to have a mobile phone number. you can check this field as admin under Admin Center > Users when you open the user account.

To send SMS, the GoBright portal needs to have SMS credits. You can find your SMS credits under Settings > General > Licenses. SMS credits need to be purchased in bundles, please contact your reseller for more details.

Notify host by email

Email notifications don’t need any additional licenses or configurations. An email will be sent to the host when their visitor signed in.

Enables visitors to have their picture taken during check-in so it can be printed on their badge. This helps ensure that badges are personalized and can only be used by the intended visitor.

The confirmation screen is shown when the visitor is successfully registered. The options here allow you to customize the logo and texts.

To be able to select an image or text for your title or message you will need to check the box. For a custom logo please use an aspect ratio of 2:1 (width:height). For example an image with dimensions: 800px times 400px (width x height).

This option enables you to enable badge printing, and select the badge. This way you can exclude specific visitor types from using badges, or print different badges for different visitor types.

Note that a badge will need to be created before this option can be selected. Please go to this article to configure the badge.

It’s possible to enable Terms and Conditions for certain visitors that will need to be accepted before a visitor can sign-in. Please check this article to learn more about how to configure your own terms and conditions.

When enabled, you can select your Terms and conditions.

Custom terms and conditions logo, title and message: These options allow you to customize your own terms and conditions logo, title and message.

To be able to select an image or text for your title or message you will need to check the box. For a custom logo please use an aspect ratio of 2:1 (width:height). For example an image with dimensions: 800px times 400px (width x height).

You can create a sign out flow for your visitors.

Custom sign out logo, title and message: These options allow you to customize your own sign out logo, title and message.

To be able to select an image or text for your title or message you will need to check the box. For a custom logo please use an aspect ratio of 2:1 (width:height). For example an image with dimensions: 800px times 400px (width x height).

Auto sign-off

When enabled, your visitors will be signed off automatically after the given time of your ‘Auto sign-off mode’. You can choose ‘At’ a specific time or ‘After’ a specific amount of hours and/or minutes.

As with visitor sign-in, you can configure notifications to inform the host when a visitor signs out. Notifications can be sent via:

Notify host by push notification

Notify host by SMS

Notify host by email

Send generic notifications after sign in and sign out
This option allows you to send a generic notification to one or more people, in addition to the host, when a visitor signs in. Notifications can be sent via SMS or email.

When this option is enabled, two fields are displayed:

• Phone number: Enter the phone number to receive SMS notifications.
• Email addresses: Enter one or more email addresses, separated by commas, to receive email notifications.