Configure parking profile

A Parking Profile contains shared settings that define the behavior and configuration of parking spaces within the GoBright platform. By assigning parking spots to a profile, you can easily manage common settings such as bookable mode, check-in requirements, and other booking rules.

To access Parking Profiles, log in with your GoBright admin account and navigate to Settings > Park > Profiles. From there, you can open or create the specific profile used for parking spaces.

Later in this article, you will find a detailed explanation of each profile setting, including its purpose and how it affects parking behavior. This will help you configure Parking Profiles effectively to suit your organization’s parking management needs.

Click on any of the headings below to jump directly to that section of the article.

General Settings

Confirmation and no-show detection

Occupation detection

Connect / Interact settings

Authentication (on display or mapviewer)

Quick booking suggestions

Opening hours

General Settings

Issue reporting enabled:

Enable this option to use the Issue reporting for this parking profile. This will give the users a way of providing feedback on specific amenities or environment pieces in the parking spot if a fault is discovered.

Language inherited from location:
By default, the language is inherited from the general settings, but you can choose another language per profile. The language configured here is the language that will be shown on any hardware with display linked to the parking spaces.

Stopping/Extending/Deleting booking allowed for:

These settings are also used to grant Booking Managers or Administrators the ability to stop, extend, or delete bookings within the GoBright Portal or the Map Viewer.

Just having a Booking Manager or Administrator role is not sufficient. This option must also be enabled in the settings to allow users with these roles to manage other users’ bookings.

Booking mode:

This setting determines if the parking space can be booked or if it is a non-bookable space. Non-bookable means the space cannot be booked, and the status will depend on sensor occupancy detection.

Licence plate mode:

Choose whether the user has to input a licence plate when they are booking the parking space. The licence plate is added by each user in their own profile area of the GoBright portal or mobile app.

Show as almost occupied when occupation is detected:

Activate the option if you want the parking space to be shown as almost occupied when occupation is detected.

Confirmation and no-show detection

Presence confirmation:

The Early Presence Confirmation feature prompts the organizer to confirm whether a parking space booking will still take place. A few days or hours before the booking starts, the organizer will receive an email or push notification asking for confirmation. To keep the booking, the organizer must click the green “Yes, I will attend” button in the message.

If the organizer does not confirm in time, the booking will be automatically cancelled, making the parking space available for others to book.

To configure this feature, you need to activate Presence Confirmation and define the start and end times of the window during which users can confirm their parking booking. You can choose to skip weekends, as users may not check their work emails during that time and could risk losing their booking.

You can then select the action to take if a user does not confirm their booking after receiving the email. You may either keep the booking as is or cancel it so the parking space becomes available for other users to reserve.

No-show detection:

To configure a check-in confirmation window for your parking users, the no-show detection feature must be enabled. Once enabled, two fields will appear, allowing you to set the check-in window in minutes:

• Confirmation window before booking start

• Confirmation window after booking start

For example, if a parking booking starts at 09:00 AM, and you configure the check-in window as 15 minutes before and 15 minutes after the start time, the user must check in between 08:45 and 09:15 AM. This provides a total check-in window of 30 minutes.

To save your check-in window settings, you must select at least one booking confirmation method.

• Booking confirmation on Display, GoBright Connect or NFC/QR sticker
• Booking confirmation by occupation sensor
  The sensor will confirm the booking when occupation is detected and the booking started.
• Booking confirmation by portal or app
  When this setting is activated, users can confirm bookings via the portal and the app.

No-show detection measures whether a user has shown up for their booking. If a user does not check in within the configured time window, the booking will be cancelled and the parking space will become available for others to book.

All detected no-shows are logged and can be reviewed in the Analytics section of the GoBright platform.

You also have the option to send an email notification to the organizer when they fail to check in and their booking is cancelled. This setting can be enabled directly below the no-show detection option.

No-show in combination with Half day booking:

When Half Day Booking is enabled for parking spaces, keep in mind that the check-in window for your no-show configuration will follow the ‘Start of day’ and ‘Start of afternoon’ times set in your Time Preferences.

We recommend setting a wider check-in window to give users enough time to confirm their booking within the selected half-day period.

For more details, please refer to our article on configuring Half Day Booking for parking spaces.

Note: At least one confirmation method must be selected for no-show detection to work correctly. Booking confirmation can be done via GoBright Interact, GoBright Connect, an NFC or QR sticker, a parking sensor (if available), or through the GoBright portal or mobile app.

Occupation detection

This option is only available when sensors are enabled. These settings affect the state of occupation and the booking depending on what has been configured.

• ‘Stay occupied for … minutes after user has left‘
  This setting extends occupation even after the sensor stopped detecting movement. It can be especially useful if the desk is non-bookable as people tend to quickly leave their desk a couple of minutes during a break or other activities.
• ‘Extend for … more minutes when the user left and there is a booking or a check-in‘
  This setting extends the occupation for a number of minutes more if the user booked or checked in. This gives the opportunity to reward users who did book (bookable situation) or check-in (non-bookable with Connect device), because they will enjoy less strict automatic shortening of the booking/check-in.
• ‘Shorten booking automatically based on occupation sensor’
  When the sensor does not detect any occupation while the booking is still in effect this setting can end the booking prematurely.

Connect / Interact settings

Within the profile, it’s possible to configure specific settings for the Connect. If you are using Interact linked to a parking space, these settings are also valid for the Interact device.

While the option is enabled by default, disabling the ‘Use default Smart Unit settings’ will show what options can be configured:

• The brightness/intensity level can be adjusted for both the Connect/Interact and Glow
• The time in seconds for when the sensor detects occupation/non-occupation
• RFID/NFC mode, which can be reading and/or emulation

Authentication (on display or mapviewer)

The map viewer displays an overview of all available parking spaces that can be booked. Depending on which settings are enabled, users can book the parking space in multiple ways:

• Anonymous: Everyone is able to book the space and the booking will be marked as ‘anonymous’ as the organizer is not known.

• Pin code: Only users that have a pin code are able to book spaces. The pin code can be configured in the user’s profiles.

• NFC: Only users that have an NFC card are able to book spaces. This option will only be available if the NFC support is enabled in the general settings. The hardware should be equipped with NFC readers.

Quick booking suggestions

On the GoBright portal, mobile app or Map Viewer, these quick booking suggestions are used to give options for ad-hoc booking, and for extending a booking. You can use two types of quick booking suggestions:

• Duration: a number of hours/minutes, for example, 10 minutes or 1 hour.

• Fixed time: a time of day, for example 5:30 PM, so you can book a desk for the whole working day easily.

Once Quick Booking suggestions are set up, simply click on a parking space in the map to see these options displayed as green buttons.

Opening hours

The opening hours define the regular opening hours of the car park. This is used for searching for available parking spaces (default only within opening hours).