GoBright Support
Whether you manage a single office or a multi-site environment GoBright offers reliable support, built around your organisation. From self-service tools to direct specialist access; choose the level that fits your environment.
GoBright Support: Built to scale with you.
Basic Support
Included with every GoBright subscription
Get started quickly with comprehensive self-service resources, backed by GoBright for platform-related issues.
- Help Center with guides, documentation, and setup instructions
- 24/7 Virtual Support Agent
- Bug reporting for reproducible issues
- General enquiries via email
- Reseller as your primary point of contact
Response time
Within 24 working hours
Admin Support
Work directly with GoBright specialists. Faster responses, and proactive support ensure your workplace keeps running without disruption.
- Everything included in Basic Support
- Direct access to GoBright Support via phone and email
- Guaranteed SLA with prioritised ticket handling
- Remote support via Microsoft Teams or phone
- Proactive updates on outages and planned maintenance
- Escalation to development teams when needed
- Configuration guidance and best-practice advice
- Support for both new and existing implementations
Guaranteed response time
Within 8 working hours
| Feature | Basic | Admin |
|---|---|---|
| Help Center & Virtual Support Agent | ✓ | ✓ |
| Bug reporting for reproducible issues | ✓ | ✓ |
| General email enquiries | ✓ | ✓ |
| Direct access to GoBright Support Team | — | ✓ |
| Response time | Within 24 working hours | Within 8 working hours |
| Ticket prioritisation | — | ✓ |
| Remote support (Teams or phone) | — | ✓ |
| Proactive outage and maintenance communication | — | ✓ |
| In-depth technical assistance | Limited | Full |
| Issue escalation to development team | — | ✓ |
| Configuration and best practice guidance | — | ✓ |
How it works
Support that fits your workflow: GoBright support is structured so IT administrators, resellers and end users always know where to turn; without unnecessary detours.
Start at the Help Center: All customers get instant access to guides, user manuals, installation instructions and the Virtual Support Agent; bavailable 24/7 at support.gobright.com.
Contact your reseller: Basic Support customers route technical and functional questions through their GoBright reseller as the primary point of contact. Most issues resolve here.
Raise a ticket directly (Admin): Admin Support customers contact the GoBright Support Team directly by phone or email. Tickets are prioritised, tracked and responded to within 8 working hours.
Escalate if needed: When an issue requires deeper investigation, Admin Support escalates to the development team — with proactive status updates throughout the process.
Phone (Admin Support) +31 88 26 26 126 Mon–Fri 08:30–17:00 CET
Email [email protected]
Help Center support.gobright.com
Platform status status.gobright.com
Get started
Not sure which tier is right for you?
Our Smart Workplace Experts can show you the feature in action and help you get started.
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