My content doesn't show correctly or is cut off on the displays
- Make sure your content is set up correctly for the resolution and orientation (landscape or portrait) of your display(s). You can check the device resolution by selecting the device in the devices list and scrolling all the way to the bottom.
- Check the resolution(s) of every slide, make sure every slide has the right resolution(s) set
- After changing the orientation of a webOS device in the device settings menu, reboot the device to apply the settings to the GoBright View app
- Make sure the channel, zone, lay-out and resolution settings are set correctly, see: Channels & Layouts
- After changing any content make sure the ‘Update content‘ button is pressed so the new content is sent to the devices
- After changing any configuration make sure the ‘Update configuration‘ button is pressed so the new configuration is sent to the devices
- webOS devices: make sure the tile mode is OFF. This is a video wall setting which can be found in the device settings. This is not a View setting.
- webOS devices: if none of this is working: factory reset the device and then set it up following our installation guide.
If parts of the text/all text is not being shown on the screen but it is looking fine in the portal, please check if in the device configuration the checkbox “Disable overriding default fonts” is checked. This setting is a work around to prevent missing text on the screen. More information on the device profiles: Device profile.
