Frequently Asked Questions
General
Colors on the Map Viewer
GoBright Mobile App Quick Use Guide
The display shows an activation code, what's next?
Are time zones for each device required?
The display shows an incorrect time
Can we change the function of a display?
Do we need to add all our users to GoBright?
How are users added to GoBright?
Can the GoBright app be closed on a display?
The app cannot be installed on the display
Can a display be installed before the software has been configured?
Error:WEB_API_NOT_REACHABLE (102)
Troubleshooting GoBright App with IAdea device
Phasing out of the 'old portal'
Booking search criteria shows multiple results of the same location
Visibility for the visually impaired
Date formats
Meet
Can Outlook be used to book meetings?
How can the Room name be changed on the display?
Is every single booking synchronised with GoBright?
How long does it take before a booking is visible on the display?
The information on the display is incorrect
Do users need to login to GoBright to create a booking?
Process of Roombookings with Office365 and GoBright
GoBright Meet implementation of other resources
Validation errors when booking a Room
Error: 'No room with this identifier found in the integrated system'
Work
The Gateway does not seem to function
The Connect is turned off
The Connect cannot be joined to the Gateway
Signing into a desk with NFC does not work
Can a pincode be used to create a desk booking?
Why is the booking removed after the desk becomes unoccupied?
Half day booking for desks
Visit
Why does the location not appear within the configuration?
How can we setup multiple languages?
Do we need to create more than one visitor type?
When searching for a host, no names are displayed
The pre registration QR Code is not recognized
Brother printer doesn't print a badge anymore with GoBright Visit
Can I send my pre registered visitor an email with our custom sender mail address?
View
Images are not visible anymore
Screen is turned off
Image does not scale correctly
NTP Not Configured (error)
Device status (Icon colors)