What does a Product Support Specialist do?
You put our GoBright platform in the spotlight, with our customers, distributors and resellers worldwide and with our own sales team. They will have questions or issues related to IT that only you can solve for them. Correctly and extensively written product documentation is a no-brainer for you, as is thinking along with and translating customer needs.
What makes this position the most enjoyable is the variety in work. If you work on a ‘How do I plan a room in’ case with customer A in the morning, in the afternoon you get a complicated technical question about setting up the system. Thanks to your knowledge and feedback, you can support teams, help improve our products and are actively involved in coming up with and testing new features!
What do you bring as a Product Support Specialist?
Despite the fact that work level is important, our employees also deserve a nice new colleague! You are the business card of the company, for both our customers and our colleagues; service and customer orientation is therefore of great importance. You can transfer your knowledge to others in a simple way and you are a fast learner. Moreover, stress has no effect on you and multitasking is your specialism.
You basically characterise:
– MBO or HBO work-thinking level or related work experience
– Affinity or even a passion for IT, IT products and/or services
– Communication in Dutch and English is above average
– Candidates who are proficient in the German language have an advantage!
If you are also familiar with IT management in addition to this list, you can call us right now (but you can also do that tomorrow)
What does GoBright offer?
We are an innovative scale-up; you will work with the most modern technologies such as IoT, sensoring and cloud-based techniques. You will work in a team with enthusiastic and driven colleagues. The atmosphere is informal and there is a lot of space and attention for your personal development. We would be happy to discuss what your career could look like with us!
You will also receive from us:
- A salary that matches your background and experience;
- Training and education to ensure you never stop learning;
- Sufficient development opportunities, so that your career will also grow!
Who are we?
At GoBright we create availability! Thanks to our Smart Office Software, our customers gain better insight into, among other things, the accessibility of offices, the presence of free workplaces and the availability of meeting rooms. The long-lasting relationship with our customers is top priority on the agenda, as our team members are an indispensable element in our organization.
Are you the Product Support Specialist we are looking for and do you want to contribute to the support of our smart software? Send us your details and we will be happy to meet you!