Issue Reporting
Issue reporting is used to provide users a way of providing feedback on specific parts of office technology if a fault is discovered. This feedback may be sent directly to an IT team or a Facilities department.
In Issue reporting you can setup the issue handler and items that are categorized within different groups.
Issue Reporting Overview
- Creating Environments
- Configuring Amenities
- Issue Handlers
- Issue Routing and Permissions
- Issue Handling
Issue Reporting
The functionality of issue reporting allows users to report issues with amenities or environment directly.
Firstly, to activate the issue reporting on a desk, room or parking space, the issue reporting should be enabled by selecting the tick box in the profile of the desks, rooms or the parking spaces.
When selecting a resource, in this case it is a desk, the standard pop-up booking window will appear as the image below:
As the issue reporting is enabled in this desks profile, there is an icon of a flag in this booking window.
By selecting the flag icon, the reporting issue window will be shown.
Here you can select if you want to report an issue with a certain amenity or an environment item and then select the specific object from the drop-down menu in the Subject:
Once the ‘Report issue’ button is selected, the issue is automatically sent to the issue handler, who can access through their Issue handling area of the ‘Bookings’ tab.