Illustration

Device status (Icon colors)

The color of the icon represents the status of the device.

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Color Status/cause What to do
Yellow

Device missed a heartbeat

  • Check back in an hour or three
  • Reboot the device
  • Check the network connection
  • (re)start the View app
Gray Device not activated Activate the device
Red Device is offline (for more than a couple of hours)
  • Reboot the device (rebooting from the portal won’t work because there is no connection. Power cycle the device)
  • Check the network connection (cable, internet connection, ip settings)
  • (re)start the View app
  • Use this Firewall configuration article to check if you are blocking our URL’s or IP adresses
Green Device is online
This article comes from the Help Center of GoBright.
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